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FAQ

Frequently Asked Questions

Can I track my order?

Yes, you will receive a tracking number via email with your order.

Shipping estimates vary between 2-5 days. No deliveries on weekends or public holidays. All orders are shipped using secure packaging. No orders will be released until full payment has been received.

If you wish to exchange a purchase, please notify us at germaine@spases.net stating your name and order number.

We are happy to exchange any purchases in full provided that the goods in question are returned in the condition they were in when delivered to you within 15 working days.

When returning your merchandise, consider using a trackable shipping service, as we cannot be liable for missing parcels. You are responsible for the cost of shipping if you are returning your item(s). Shipping costs are non-refundable.

Shipping estimates vary between 2-5 days. No deliveries on weekends or public holidays. All orders are shipped using secure packaging. No orders will be released until full payment has been received.

If you wish to exchange a purchase, please notify us at germaine@spases.net stating your name and order number.

We are happy to exchange any purchases in full provided that the goods in question are returned in the condition they were in when delivered to you within 15 working days.

When returning your merchandise, consider using a trackable shipping service, as we cannot be liable for missing parcels. You are responsible for the cost of shipping if you are returning your item(s). Shipping costs are non-refundable.